Password

Except for the self-registered accounts for external partners and companies all passwords are managed in TUGRAZonline and have to be changed there (after login with username/password or Mobile Phone Signatur/ID Austria): online.tugraz.at

You can find "Change Password" in your TUGRAZonline business card (click on your name in the upper right corner):

Staff

Students

Alumni

Alumni Affairs is responsible for alumni accounts.

Password reset

Forgotten, expired or changed passwords due to a lock by the ZID can be reset in several ways. The following refers to personal accounts such as staff, alumni and students - not guests, standard users or self-registered accounts.

1. At any time via login using the Mobile Citizen Card ("Handy-Signatur", Mobile Phone Signature, ID Austria).
2. With a OTP (often wrongly referred to as PIN), which you will receive after a personal consultation:
   Students and Employees are advised to show an official photo ID (student ID card or TU Graz ID card are also accepted - employees: or current picture on their TUGRAZonline business card) to the IT support of ZID.
3. Alumni receive their OTP after showing their official photo ID at the alumni association office or by using the web interface at alumni homepage.

TU-External Users

Users with accounts for pre-registration for a study program or an application for a study can set themselves a new password by requesting an activation code via TUGRAZonline.
Employees of rentals, project partners, etc. can reset their password via connect.tugraz.at.

Other Users

For all other users (robots, …), a new password can only be assigned by the IT officer.

Tips for your Password

Passwords are case sensitive and are subject to a password policy!

Language-related special characters (such as ü, é, …) may cause problems and should not be used.